Privacy Policy

1. Introduction
At Ajensia, we value your privacy and are committed to protecting your personal and organizational information. This Privacy Policy outlines how we collect, use, store, and protect data when you use our platform and related services. By accessing or using Ajensia, you consent to the practices described in this policy.

2. Information We Collect
We may collect and process the following types of information:
  • Account Information: Name, company name, email address, phone number, user roles, and login credentials.
  • Business Data: Inventory records, employee data, customer/vendor details, financial records, and other operational information.
  • Transaction Data: Invoices, purchase orders, payment history, and accounting data.
  • Device & Usage Data: IP addresses, browser type, device identifiers, system logs, and activity patterns.
  • Support & Communication Data: Emails, chat messages, and other communications with our support team.

3. How We Use Your Information
  • To provide, operate, and improve the Ajensia system.
  • To manage user accounts and authenticate access.
  • To process and store business transactions and records.
  • To offer technical support and resolve issues.
  • To notify you about updates, new features, and system alerts.
  • To comply with legal, tax, or regulatory obligations.

4. Mobile App
a. What Data We Collect via the Mobile App
  • Usage analytics: which app features you access, how often, and how long
  • Device information: model, OS version, device identifiers, mobile network status
  • Location: only if you enable location services
  • Push notification tokens: to send alerts (if opted in)
b. How We Use Mobile App Data
  • Improve app performance and stability
  • Enhance features based on usage
  • Provide notifications and alerts
  • Ensure security and detect misuse
  • Analytics and reporting
c. Sharing & Third Parties
We may share anonymized data for analytics. We do not share personal data without consent.
d. Permissions & Controls
You can enable or disable permissions via your device settings.

5. Data Security
  • Encryption of sensitive data during storage and transmission.
  • Secure authentication and access control.
  • Regular system monitoring and vulnerability checks.
  • Backup and disaster recovery mechanisms.
Despite these efforts, no system is completely risk-free.

6. Data Retention
  • Data is retained while services are active.
  • While your account remains active.
  • As required by legal obligations.
Data is securely deleted or anonymized when no longer needed.

7. User Rights
  • Access stored data
  • Update or correct information
  • Request deletion of data
Contact us to initiate requests.

8. Cookies and Tracking
  • Maintain session states
  • Improve user experience
  • Collect usage analytics
You can manage cookies via browser settings.

9. Children’s Privacy
Ajensia is intended for business use and not for individuals under 18. We do not knowingly collect children’s data.

10. Changes to This Policy
We may update this policy periodically. Updates will be posted here and notified via email or system alerts. Continued use means acceptance.