1. Introduction

At Ajensia ERP, we value your privacy and are committed to protecting your personal and organizational information. This Privacy Policy outlines how we collect, use, store, and protect data when you use our ERP platform and related services. By accessing or using Ajensia ERP, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Account Information: Name, company name, email address, phone number, user roles, and login credentials.
• Business Data: Inventory records, employee data, customer/vendor details, financial records, and other operational information.
• Transaction Data: Invoices, purchase orders, payment history, and accounting data.
• Device & Usage Data: IP addresses, browser type, device identifiers, system logs, and activity patterns.
• Support & Communication Data: Emails, chat messages, and other communications with our support team.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and improve the Ajensia ERP system.
• To manage user accounts and authenticate access.
• To process and store business transactions and records.
• To offer technical support and resolve issues.
• To notify you about updates, new features, and system alerts.
• To comply with legal, tax, or regulatory obligations.

4. Mobile App

a. What Data We Collect via the Mobile App

When you install and use our mobile app, we may collect additional data such as:

• Usage analytics: which app features you access, how often, and how long
• Device information: model, OS version, device identifiers, mobile network status
• Location: only if you enable location services, for functionalities that depend on location
• Push notifications tokens: to send you alerts or announcements (if you opt in)

b. How We Use Mobile App Data

We use mobile app–collected data to:

• Improve the app’s performance and stability
• Understand how features are used to enhance or deprecate app functionality
• Provide you with in-app notifications or alerts (if you opt in)
• Ensure security (detect unauthorized access or tampering)
• For analytics & reporting, to understand trends and usage patterns

c. Sharing & Third Parties

We may share aggregated or anonymized data with third parties for analytics and benchmarking. We do not share personal or device-identifying data with third parties for marketing unless you explicitly consent.

d. Permissions & Controls

You will be asked to grant permissions (e.g. location, notifications) as necessary. You may always disable or manage these permissions via your device settings.

5. Data Security

We implement a range of security measures to protect your data, including:

• Encryption of sensitive data during storage and transmission.
• Secure user authentication and access control.
• Regular system monitoring and vulnerability assessments.
• Backup and disaster recovery mechanisms.
• Despite these efforts, no digital system is completely immune from risks.
• We continuously evaluate and enhance our security protocols.

6. Data Retention

We retain data as long as:

• It is required to provide the services.
• Your organization maintains an active account.
• Required by legal, regulatory, or contractual obligations.
• When data is no longer needed, it is securely deleted or anonymized.

7. User Rights

You or your organization’s authorized admin users may:

• Access the data stored in your ERP account.
• Update or correct user or company information.
• Request deletion of your account and related data (subject to legal constraints).
• To initiate any of these actions, contact us using the details in Section 10.

8. Cookies and Tracking

Ajensia ERP may use cookies and similar technologies to:

• Maintain session states.
• Improve user experience and interface performance.
• Collect usage analytics to enhance the system.
• You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Ajensia ERP is designed for use by businesses and organizations. It is not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page, and significant updates will be communicated via email or platform notifications. Continued use of the ERP system implies acceptance of the revised policy.